National Helpline for Children SOS 1056
The recognized National Helpline for children SOS 1056 is
operated by «The Smile of the Child»
and is available for every child and adult for the provision of support on
issues of their concern.
The 1056 Helpline plays a key role in addressing situations of violence that
children are faced with (Physical, Sexual & Psychological Abuse, Neglect,
Bullying and Trafficking).
The 1056 Helpline is staffed exclusively by specialized Social Workers and
Psychologists and is available throughout Greece on a 24-hour basis, 7 days a
week, 365 days a year.
Calls to the Helpline 1056 are free from landline and mobile telephones, no card
is REQUIRED when calling from telephone booths, whereas calls from card phones
do not require any telephone credits.
Through the Helpline SOS 1056, the following services are provided:
- Registration of anonymous and named reports about children victims of abuse;
- Immediate intervention for children who are at risk (direct intervention);
- Activation of care procedures for children who have been abused and are in hospitals (transitional stage);
- Handling of requests for abused children in the 10 Homes of the Organization;
- Provision of guidance on every issue and interconnection with other services;
- Mobilization of blood and blood platelet donors.
For the provision of the above-mentioned services, vehicles
of Direct Intervention and Mobile Medical Units of Intensive Care for newborns
and children are at the disposal of the Helpline 24 hours a day.
Emphasizing communication with children and adolescents, apart from the
communication via a telephone call, children also have the possibility to “talk”
to us via”: Email, Chat and Social Media.
Furthermore, the Helpline 1056 is interconnected with the 112 European Emergency
Number and belongs to the Network of Child Helpline International (CHI).
On the logistical level, the Helpline 1056 is equipped with high technology
hardware and software tools and operates through four interconnected call
centers, all operated as one! That ensures that the maximum waiting time of each
call does not exceed 12 seconds!
The Calling centers of the National Helpline for Children SOS 1056 are located
in:
- Athens (Marousi and Kareas)
- Thessaloniki
- Patras
It is worth mentioning that «The
Smile of the Child» has established a
Disaster Recovery Area at the El .Venizelos International Airport of Athens in
an effort to ensure the smooth operation of the Helpline 1056 under any
circumstances.
«The Smile of the Child»
has been operating the Helpline 1056 since 1997, while in 2007 the Helpline was
recognized as a National Helpline for Children.
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